4 Signs Your Customer Service Strategy is Failing

How do you treat people who want to support your business? Do you put them on hold? Do you wait to...

Data Age Welcomes Onboard Check City, Full-Service 31-Store Chain

Data Age Business Systems, developer of PawnMaster, the industry-leading pawn management software...

Pawnbrokers 20/20 : If you fail to plan, you plan to fail

I once had a boss who used to say “If you fail to plan, you plan to fail.” I never forgot that and...

Mark Your Calendar: Windows 7 Support Ends January 14, 2020

You will no longer be able to get support for your Windows 7 system post from the mid-January 2020.

The Value of Customer Relations

Relationships are built from the heart. You have to want to help others and make the world a...

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Make Facebook Work for You

Make Facebook Work for You

As a former business owner in the retail space, my partner and I knew what it meant to face challenges. These challenges could range from the day-to-day "running a business" issues, to people problems, to dealing with local ordinance, the up and downs of revenue, the...

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New for 2018: Productivity Reports in PawnMaster

New for 2018: Productivity Reports in PawnMaster

PawnMaster is known for its robust reporting capabilities, and that's why we partnered with Vernon Stading of Devoted Pawn Consulting to create three custom reports to better serve PawnMaster users. Vernon has been servicing the pawn industry as a consultant for...

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Beyond the Shop: Encourage Layaway Sales

Beyond the Shop: Encourage Layaway Sales

The next thing I would ask you to do is start encouraging layaways sales. As a manager, as an owner what you need to do is monitor your employees and make sure every time someone is looking at an item they are given the cash price and what it takes (minimum-down) to...

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Data Age Celebrates 30 Years of Innovation

Data Age Celebrates 30 Years of Innovation

Data Age Business Systems has reached an exciting milestone as the company celebrates 30 years of delivering innovative business management and point-of-sale software solutions to pawn shops, jewelry stores, gold, coin and second-hand dealers, and cell phone repair...

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Beyond the Shop: Upsell

Beyond the Shop: Upsell

Once we have decided if it’s a buy or sell then we check the customer history in our store. Have they picked up their items, because this might give us an opportunity to upsell that loan and add 10, 20, 30 percent to the value of the loan. Remember the bigger the loan...

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Beyond the Shop: Qualify Your Loans

Beyond the Shop: Qualify Your Loans

Let’s talk about somethings you can do to make more money. First-things-first, you need to qualify the load. When a customer brings in merchandise, one of two things is going to happen, its going to be a load or you’re going to buy it. What I want to hear from my...

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What are Best Practices for Forfeiting Items?

What are Best Practices for Forfeiting Items?

My recommendation for pulling forfeits is, “be consistent”. I feel that this task should be done daily even if you only have one or two items on the forfeit list. One reason for this is if it's done frequently, it's a small task. But if allowed to build up, it can...

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Beyond the Shop: The Manager’s Circle

Beyond the Shop: The Manager’s Circle

If you’re an owner or even a manager of a pawn shop, the one thing I would advise you to do is get out from behind the counter and stand in what I call the manager circle, which is a three-foot imaginary circle in front of the counter. Because, who do you want meeting...

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PRECIOUS-Gold steadies after worst fall since November 2016

PRECIOUS-Gold steadies after worst fall since November 2016

The stronger dollar dampens demand for gold by making it costlier for buyers holding other currencies, while geopolitical uncertainty fuels interest in bullion as a safe investment. Spot gold was flat at $1,278.71 an ounce at 1434 GMT, while U.S. gold futures for...

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