4 Signs Your Customer Service Strategy is Failing

How do you treat people who want to support your business? Do you put them on hold? Do you wait to...

Data Age Welcomes Onboard Check City, Full-Service 31-Store Chain

Data Age Business Systems, developer of PawnMaster, the industry-leading pawn management software...

Pawnbrokers 20/20 : If you fail to plan, you plan to fail

I once had a boss who used to say “If you fail to plan, you plan to fail.” I never forgot that and...

Mark Your Calendar: Windows 7 Support Ends January 14, 2020

You will no longer be able to get support for your Windows 7 system post from the mid-January 2020.

The Value of Customer Relations

Relationships are built from the heart. You have to want to help others and make the world a...

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De Beers May Sight Estimated at $560M

The De Beers May sight closed with an estimated value of $560 million as the rough diamond market remains steady. Sightholders reported that prices on some boxes were adjusted slightly; however,  on average, prices and assortments were basically unchanged.  Read on

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Cops nab 2 suspected jewelry thieves for housebreak spree

Two suspected jewelry thieves from Natick have been charged with multiple attempted and successful housebreaks that investigators said date back to Feb. 27 and targeted at least eight communities. The robberies occurred in Wayland, Weston, Wellesley, Sherborn,...

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Optimizing your business posts on Facebook

Many of us know that having an active presence on social media is critical for our brands and businesses to remain competitive and relevant. It is equally as important to stay current on what it means to be relevant. Read more

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Man Pleads Guilty After Pawn Shop Finds Child Porn On Laptop

A man who sold his laptop containing child porn to a pawn shop admitted to the crimes Tuesday in court. Wesley Metcalf pleaded guilty to seven counts of third degree sexual exploitation of a minor before a Superior Court judge in Onslow County. Full report here

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Small talk gets a bad reputation. To avoid this allegedly meaningless drivel, people skip networking events. Or, almost as bad, they attend, but talk to the three people they already know. This is shortsighted, says Debra Fine, author of The Fine Art of Small Talk....

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Chicago looking at unlocked cell phone crackdown

Plagued by cell phone thefts, especially on the CTA, Chicago aldermen endorsed a measure Monday that would require those who make money off unlocking the devices to keep records on their customers. Read report here

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New ordinance possible for Hopkins Co. pawn shops

County Attorney Todd P'Pool introduced a draft for a new county-wide ordinance concerning record keeping and the ability of law enforcement to track shop inventory to make sure stolen merchandise isn't being sold.   Read more

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Exclusive: Payday lender subpoenaed in U.S. criminal probe

(Reuters) - A U.S. grand jury has subpoenaed a company that a federal regulator has said is at the center of a deceptive payday lending scheme, a source familiar with the matter said. AMG Services Inc was subpoenaed as part of a criminal probe conducted by the office...

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Pro athletes in dire financial straits turn to KCK pawn shop

Don Budd has been buying and selling championship rings from cash-strapped athletes since the 1980s. While he sells some sports memorabilia, Budd also keeps them so that the athlete can regain their beloved ring once they get on better financial footing. Read on

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