4 Signs Your Customer Service Strategy is Failing

How do you treat people who want to support your business? Do you put them on hold? Do you wait to...

Data Age Welcomes Onboard Check City, Full-Service 31-Store Chain

Data Age Business Systems, developer of PawnMaster, the industry-leading pawn management software...

Pawnbrokers 20/20 : If you fail to plan, you plan to fail

I once had a boss who used to say “If you fail to plan, you plan to fail.” I never forgot that and...

Mark Your Calendar: Windows 7 Support Ends January 14, 2020

You will no longer be able to get support for your Windows 7 system post from the mid-January 2020.

The Value of Customer Relations

Relationships are built from the heart. You have to want to help others and make the world a...

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Changed Life of the Poor: Better Off, but Far Behind

Americans — even many of the poorest — enjoy a level of material abundance unthinkable just a generation or two ago. That indisputable economic fact has become a subject of bitter political debate this year, half a century after President Lyndon B. Johnson declared a...

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You’re not a jeweler! Why not admit you are a pawnbroker? If my experiences have value, I suggest it can be very difficult to make that admission. My pawnbroking peers will appreciate the following example that underscores the difficulties involved with such an...

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Pawn shop charged with failing to record purchases

A Poconos pawn shop specializing in the resale of diamonds, jewelry and other goods allegedly failed to report its purchases to authorities as required under state and local laws to prevent the sale of stolen goods. Read on

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Should You Disclose That a Diamond’s a Trade-In?

We have heard a lot lately about recycled diamonds. At an informative discussion on trade-ins last week at the American Gem Society Conclave (ably summarized here), a retailer raised a loaded question: Must a jeweler disclose to a consumer if a diamond, or piece of...

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Florida pawn shop owner gets 1 year in federal prison

Tallahassee, Fla. (WTXL) -- A North Florida pawn shop owner is sentenced to one year in federal prison after pleading guilty to multiple counts of selling firearms to a convicted felon and a single count to selling a firearm to someone under the age of 21. Read report...

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Zakk Wylde’s custom guitar recovered

A custom-made, $10,000 guitar stolen in March from heavy metal rocker Zakk Wylde’s tour bus outside The Chicago Theatre has been recovered after being sold to a Chicago pawn shop, Wylde’s manager confirmed Saturday. Article here

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Gold Prices Rise as Clashes Erupt in Ukraine

Gold for June delivery climbed $19.50 to settle at $1,302.90 an ounce. Silver for July jumped 50 cents to $19.55 an ounce. Early Friday, the Ukrainian government launched what appeared to be its first major offensive to regain control of an area held by pro-Russian...

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US Rare Coins: 1792 Dime and Silver Center Copper Cent Patterns

Perhaps the most famous of all patterns is the ‘Silver Center Copper Cent’ of 1792. It is certainly the most famous non-gold pattern. The 1792 dime patterns, then each referred to as a “disme,” are famous and desirable, too. U.S. cents were not struck until 1793 and...

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