4 Signs Your Customer Service Strategy is Failing

How do you treat people who want to support your business? Do you put them on hold? Do you wait to...

Data Age Welcomes Onboard Check City, Full-Service 31-Store Chain

Data Age Business Systems, developer of PawnMaster, the industry-leading pawn management software...

Pawnbrokers 20/20 : If you fail to plan, you plan to fail

I once had a boss who used to say “If you fail to plan, you plan to fail.” I never forgot that and...

Mark Your Calendar: Windows 7 Support Ends January 14, 2020

You will no longer be able to get support for your Windows 7 system post from the mid-January 2020.

The Value of Customer Relations

Relationships are built from the heart. You have to want to help others and make the world a...

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Gold is Not the Problem

Gold is Not the Problem

As you know, we love the pawn industry. A few weeks ago, we presented and exhibited at the NPA Convention in Las Vegas I heard something very disturbing.  I must have heard at least 200 owners talk about how they are not making money the way they used to in this...

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eBay Announces Fall Marketing Campaign

eBay Announces Fall Marketing Campaign

eBay provided information about the key areas it will focus its marketing efforts on this fall, choosing to promote smartphones, fashion, Motors, and Halloween-related items. eBay advised sellers to ramp up their fourth-quarter selling by “prepping now, listing your...

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72 Present of Small Business Owners Feel Overwhelmed

72 Present of Small Business Owners Feel Overwhelmed

Small business owners have too much to do in too little time. Not surprisingly, a majority of them (72 percent) feel overwhelmed by their roles and responsibilities. That’s according to a new survey by management consulting company The Alternative Board. Data from the...

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10 Tips for Building a Customer Focused Business

10 Tips for Building a Customer Focused Business

“Customer is King” has become a popular saying in business for good reason. Your customers ultimately make the determination about how successful your business becomes. So you need to keep your customers top of mind in every decision you make. For tips on keeping your...

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Firearm Acquisitions and Dispositions in PawnMaster

Firearm Acquisitions and Dispositions in PawnMaster

If you are a shop that deals in Firearms, you know how important it is to keep accurate records of the firearms that come in and out of your shop. This means anything and everything, up to and including the mistakes. The ATF understands that we’re all humans, we make...

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4 Reasons You Should be Using Text Messaging Right Now

4 Reasons You Should be Using Text Messaging Right Now

Easily the most popular (and the most financially impactful) add-on feature with PawnMaster is the text messaging module.  The advent of texting in our society has made it ubiquitous; globally, it is the number one means of communication and recent studies show that...

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Is The Cash Handling at The POS Hurting Your Operations?

Is The Cash Handling at The POS Hurting Your Operations?

Recently, I was confronted with two events which provoked this entry. First, a potential client had told me that all the people who work at the POS stations are responsible for their cash drawer. “If they are short, it gets deducted from their pay.” He then boasted of...

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StoreFront: A Marketplace Software YOU Can’t Do Without

StoreFront: A Marketplace Software YOU Can’t Do Without

”I want more! More platforms, more channels, more tools.” I hear this on a daily basis and it is great to want to expand your business and get your products in front of the world. But, when I hear this comment with such enthusiasm, my reply is simple: “Do you have a...

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56 Words and Phrases That Make Prospects Want to Buy

56 Words and Phrases That Make Prospects Want to Buy

If you've been in sales or marketing for any amount of time, you've likely heard the phrase "Sell the sizzle, not the steak." But what does it really mean? Here's an example of selling the steak vs. the sizzle:Steak: "This is a gadget. It contains feature X and...

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USPS Implementing New Automated Package Verification System

USPS Implementing New Automated Package Verification System

The USPS is implementing a new system that will change how shortpaid or overpaid mail is charged and handled. Previously, shortpaid pieces used to go through a cumbersome process by which they’d be returned to the sender, treated as dead mail if they had no return...

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Marketing Emails Sent at 4 p.m. have the Highest Open Rate

Marketing Emails Sent at 4 p.m. have the Highest Open Rate

Planning to send your next marketing email? Consider sending it at 4 p.m. Turns out it’s the best time to get a response from your target audience. This interesting insight comes from a new study by email marketing software provider, GetResponse.

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UPS Gives Sellers Tools for Managing Returns

UPS Gives Sellers Tools for Managing Returns

UPS is giving online sellers tools for managing returns. UPS is the first logistics provider to offer the ability to create a return shipment through a tracking results page – the outbound and return packages are linked in tracking, allowing for easy association of...

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