4 Signs Your Customer Service Strategy is Failing

How do you treat people who want to support your business? Do you put them on hold? Do you wait to...

Data Age Welcomes Onboard Check City, Full-Service 31-Store Chain

Data Age Business Systems, developer of PawnMaster, the industry-leading pawn management software...

Pawnbrokers 20/20 : If you fail to plan, you plan to fail

I once had a boss who used to say “If you fail to plan, you plan to fail.” I never forgot that and...

Mark Your Calendar: Windows 7 Support Ends January 14, 2020

You will no longer be able to get support for your Windows 7 system post from the mid-January 2020.

The Value of Customer Relations

Relationships are built from the heart. You have to want to help others and make the world a...

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Refining Matters: Focus on the Pawn Industry

Refining Matters: Focus on the Pawn Industry

As a strong supporter of the pawn industry, United is proud to be a member of various pawn organizations. We also participate in most tradeshows including Pawn Expo in Las Vegas, Dixie Pawn Convention, Midwest Pawn Convention, the CAPA Spring and Fall Conferences, TAP...

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Vanessa Gray named CFO for Data Age Business Systems

Vanessa Gray named CFO for Data Age Business Systems

Data Age Business Systems, the developer of PawnMaster, the industry-leading pawn management software, is proud to announce the appointment of Vanessa Gray to Chief Financial Officer (CFO). Vanessa’s extensive background in accounting, finance, management, and...

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“I Ask for A Truce”- Behind the Scenes of the NPA

“I Ask for A Truce”- Behind the Scenes of the NPA

What happens in Vegas stays in Vegas. This may be the case, but I have taken some thoughts and ideas back to sunny Florida with me. I’ve been to the NPA before as an active pawnbroker a few years back. Now returning as a sponsor/vendor, I have a much different outlook...

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10 Ways to Make Your Small Business Instagrammable

10 Ways to Make Your Small Business Instagrammable

Instagram can help you connect with new customers and promote your products and services. In fact, more than 60 percent of people said they use Instagram to find things that they want to purchase or obtain in real life. In some cases, you can do this without even...

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Turning One Sale into Another Part 2: Post Transaction

Turning One Sale into Another Part 2: Post Transaction

Post transactional touch-points are an opportunity for you to reach out to your customer after the sale was made to reengage them to come back. Customer interaction doesn’t stop once the customer has made the sale. There are still receipts, customer-friendly return...

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Turning One Sale into Another Part 1: Selling Process

Turning One Sale into Another Part 1: Selling Process

While eCommerce is steadily expanding, many businesses that aren’t solely eCommerce based have found a way to reinvent themselves in a manner that multiplies one sale into many more. It starts and ends with the customer experience.

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Social Media Do’s and Dont’s

Social Media Do’s and Dont’s

For several years our company, and more specifically myself, have taken to social media as a primary outlet. In an attempt to consistently improve, our social media is used as a way to connect with our customers.

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How Different Generations Search and Shop

How Different Generations Search and Shop

No two customers are alike—everyone has a different set of preferences, wants, or needs that can quickly change based on the customer’s situation or even the way the wind blows. Well, it can feel that fickle, but your customers are a little more predictable than you...

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Guest blog: Family Business – Generation to Generation

Guest blog: Family Business – Generation to Generation

Family businesses that manage to survive generation after generation leave not only a family legacy, but also the potential for tremendous wealth. For example, Walmart is presently the largest business in the world in terms of revenue, earning more than $500 billion...

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Search Giant Introduces New Google for Small Business Package

Search Giant Introduces New Google for Small Business Package

Google recently announced the launch of a new portal for small businesses to commemorate International Small Business Day on June 27, 2019. The new website provides resources along with product recommendations to teach you how you can improve your business. Called...

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State Internet Sales Tax Update

State Internet Sales Tax Update

A year ago, the Supreme Court ruled on the South Dakota v. Wayfair case and now state legislators are taking action on Internet sales tax to capitalize on this. The eBay government relations team has been actively engaged across the country as individual states have...

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10 Ways to Advertise Your Business for Under $50

10 Ways to Advertise Your Business for Under $50

A number of small businesses still aren’t spending enough advertising cash to get good results although they know they should. One of the reasons is a limited budget, but did you know that there are some solid cheap advertising ideas out there that are more effective...

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10 Local Marketing Ideas You May Not Have Considered – Yet

10 Local Marketing Ideas You May Not Have Considered – Yet

Consider the fact that over half (58%) of senior marketers think local marketing is essential. That’s reason enough to look at these 10 local advertising ideas you’ve never thought about. Josh Turk is the Chief Marketing Officer (CMO) for Blitzbet.com. He provided...

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Customer Service: Serving the Under Served

Customer Service: Serving the Under Served

As we enter the mid-year mark of 2019, so many people ask me, “How do you win and how do you have such a loyal customer base?” My response is fast, simple, and without hesitation…. Customer service. My team and I are committed to serving the underserved in our...

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