4 Signs Your Customer Service Strategy is Failing

How do you treat people who want to support your business? Do you put them on hold? Do you wait to...

Data Age Welcomes Onboard Check City, Full-Service 31-Store Chain

Data Age Business Systems, developer of PawnMaster, the industry-leading pawn management software...

Pawnbrokers 20/20 : If you fail to plan, you plan to fail

I once had a boss who used to say “If you fail to plan, you plan to fail.” I never forgot that and...

Mark Your Calendar: Windows 7 Support Ends January 14, 2020

You will no longer be able to get support for your Windows 7 system post from the mid-January 2020.

The Value of Customer Relations

Relationships are built from the heart. You have to want to help others and make the world a...

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Best 6 Tips for Turning Customers Into Salespeople

Best 6 Tips for Turning Customers Into Salespeople

Your customers are some of your greatest assets. Not only do they directly drive revenue in terms of repeat purchases, but they can also indirectly drive revenue in the form of selling your brand to other people. Do you know what it looks like to turn your customers...

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5 Helpful Hints for Pawnbrokers – Volume 1

5 Helpful Hints for Pawnbrokers – Volume 1

1. All TV’s on the sales floor are turned on. Two factors sell nearly all TV’s… Price and picture. There is virtually no chance a TV that isn’t on will generate much interest from customers. Older TV’s may sometimes have a great picture and, hopefully, be affordable...

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What’s Your e-commerce Software Really Costing You?

What’s Your e-commerce Software Really Costing You?

The term Total Cost of Ownership (TCO) is a big part of the software industry. Whether the pricing model is Software as a Service (SaaS) or annual maintenance-based, many operators don’t put nearly enough effort to understanding what they’re really paying for their...

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Understanding Firearms Liabilities in Your Shop

Understanding Firearms Liabilities in Your Shop

Today I would like to discuss the topic of firearms and the types of liability that firearms create for you and your business. Many of our Pawnbrokers who deal in firearms and ammunition and or conceal or open carry weapons in their stores must understand the increase...

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eBay Opens Up Schedule for July Seller Conference

eBay Opens Up Schedule for July Seller Conference

eBay opened up its schedule for its eBay Open seller conference being held next month. Attendees can sign up for sessions now, including a “Customer Care Corner” offering account reviews and personalized recommendations for growing their eBay business.

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20 Secrets to Saving Emergency Funds for Your Business

20 Secrets to Saving Emergency Funds for Your Business

It makes shrewd business sense to build an emergency fund, cash put aside for a rainy day. Businesses that fail to have a ‘safety net’, a sum of money kept aside to pay for unexpected expenses, can find themselves in a whole host of trouble. When working on a tight...

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Law Would Free Sellers of Out-of-State Sales Tax Mandates

Law Would Free Sellers of Out-of-State Sales Tax Mandates

A new bill that is favored by Overstock.com would prevent states from requiring out-of-state sellers to collect sales tax for transactions involving their states’ shoppers. Congressman Jim Sensenbrenner introduced the No Regulation Without Representation Act of 2017...

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7 Ways You Can Grow Your Business By Tracking Your Time

7 Ways You Can Grow Your Business By Tracking Your Time

I get asked all the time, what are your reasons to track your time? William Penn once said, “Time is what we want most, but what we use worst.” Not exactly correct English — but you know what’s being said. As a business owner, it’s easy to relate to that statement....

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UPS to Charge Merchants Extra for Holiday Shipping

UPS to Charge Merchants Extra for Holiday Shipping

Online sellers who use UPS will pay more for shipping their holiday orders this year. UPS announced a new peak charge for US Residential deliveries and large packages, among other services. In addition, UPS will apply a peak surcharge on specific international air...

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Main Street welcomes new pawn shop

Main Street welcomes new pawn shop

Looking for a great deal or just need some quick cash? Pawn it or buy it at Fort Morgan's new Gold and Silver Trading Co. pawn shop. The shop opened last week at 401 Main St. Owner Rob Green, a Fort Morgan resident, purchased that building, the former location of the...

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2017 Vegas Outlook:  Decent, But Cautious, Buying

2017 Vegas Outlook: Decent, But Cautious, Buying

First quarter U.S. retail jewelry sales showed a slight increase, according to the U.S. Department of Commerce figures, though most gains appeared to be at the higher and lower ends. Larger U.S. jewelry chains, which generally serve the middle class market, are...

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EBay Paints Itself as Colorful Contrast to Amazon

EBay Paints Itself as Colorful Contrast to Amazon

EBay is going hard after Amazon by showing its true colors. The San Jose, Calif.-based retail marketplace is airing a 60-second spot Sunday to begin a campaign themed "Fill Your Cart With Color," the first work from 72andSunny since eBay named the shop its global...

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How These 8 Approaches Can Reduce Your Shipping Cost

How These 8 Approaches Can Reduce Your Shipping Cost

Like most entrepreneurs, I’m constantly looking for ways to make my companies run more profitably, and I try to leave no stone unturned. I discovered a few years ago that I hadn’t really paid much attention to shipping costs — both for goods I order in and for...

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