4 Signs Your Customer Service Strategy is Failing

How do you treat people who want to support your business? Do you put them on hold? Do you wait to...

Data Age Welcomes Onboard Check City, Full-Service 31-Store Chain

Data Age Business Systems, developer of PawnMaster, the industry-leading pawn management software...

Pawnbrokers 20/20 : If you fail to plan, you plan to fail

I once had a boss who used to say “If you fail to plan, you plan to fail.” I never forgot that and...

Mark Your Calendar: Windows 7 Support Ends January 14, 2020

You will no longer be able to get support for your Windows 7 system post from the mid-January 2020.

The Value of Customer Relations

Relationships are built from the heart. You have to want to help others and make the world a...

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A Shout Out To Our Tech Support Team

A Shout Out To Our Tech Support Team

I’ve had the pleasure of attending the 2019 Midwest Pawn Convention this past weekend, and I got to see quite a few of our customers. Not only do I love getting the face time with people that I have known for many years from our industry, but it’ s just as exciting to...

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Millennials… The next generation now

Millennials… The next generation now

Millennial debt has crept up to over 1 trillion dollars and is growing steadily. Credit card debt is one of the biggest causes of this dilemma, while student loans and mortgage debt follow closely behind it. Although this may not be great news to the average...

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8 Secrets of the World’s Best Marketers Revealed

8 Secrets of the World’s Best Marketers Revealed

The world of marketing has changed, and changed, and changed again during the fifteen years that I’ve been in it. But a few things have stayed the same, and one of them is the mindset characteristics of great marketers.

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Art And Sales – Mastering Your Creativity

Art And Sales – Mastering Your Creativity

Art and Sales. Two things I have had always had a natural inclination toward. After years of doing both, I realize the two have more in common than one would think at first. Both of these things require a level of creativity to master: art in a more literal sense of...

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Millennial Spending Habits

Millennial Spending Habits

Millennials have proven themselves to be different than any other generation. This year they have become the country’s largest adult population group, totaling a whopping 83 million people, and with numbers comes influence. At present this demographic group only...

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Invest In Your Business

Invest In Your Business

According to an analysis by the Economic Policy Institute, the median working-age couple has only saved $5,000 for retirement, and 70% of couples have less than $50,000 saved. Considering retirement can last 30 years or more, having a solid savings plan is crucial to...

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Customer Service is Always a Safe Bet

Customer Service is Always a Safe Bet

Over the years, we have done all that we can to ensure success for not just our PawnMaster users, but non-PawnMaster members of the industry as well. About seven years ago, we reformatted our focus and really brought collaboration and education to the forefront. Since...

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Leveraging For Success

Leveraging For Success

Growing up in the 80s and being around pawn shops my entire life, I was surrounded by the stigma that the pawn world was ruled by men, and women-owned shops were very rare. Also prevalent was the mentality that the shop will just run and grow by itself. Many of the...

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The Ins and Outs of the Diamond Recovery Process

The Ins and Outs of the Diamond Recovery Process

The process of diamond and gemstone recovery from karat gold jewelry scrap is far more complex and time consuming than a direct melt and assay recovery. Jewelry that contains recoverable diamond and gemstone melee will always yield a much higher value, as long as the...

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