Bill Brannan Named Director of Software Development for Data Age

Data Age Business Systems, developer of PawnMaster, the industry-leading pawn management software,...

No One Can Counterfeit an Elephant

Destiny Soria’s got it right when it comes to fake watches. Her quote epitomizes the exact...

Bill Booth Named Vice President of Product Development

Data Age Business Systems, developer of PawnMaster pawn management software, names Bill Booth Vice...

Retailers Will Close on Thanksgiving Spelling Good News for Small Business

Want some good news for the holidays? Small business owners should be happy to hear that many...

Guest blog: Tips on Testing Jewelry Scrap Part 1

There is a continuing evolution and sophistication regarding the types of jewelry alloys you will...

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Invest In Your Business

Invest In Your Business

According to an analysis by the Economic Policy Institute, the median working-age couple has only saved $5,000 for retirement, and 70% of couples have less than $50,000 saved. Considering retirement can last 30 years or more, having a solid savings plan is crucial to...

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Customer Service is Always a Safe Bet

Customer Service is Always a Safe Bet

Over the years, we have done all that we can to ensure success for not just our PawnMaster users, but non-PawnMaster members of the industry as well. About seven years ago, we reformatted our focus and really brought collaboration and education to the forefront. Since...

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Leveraging For Success

Leveraging For Success

Growing up in the 80s and being around pawn shops my entire life, I was surrounded by the stigma that the pawn world was ruled by men, and women-owned shops were very rare. Also prevalent was the mentality that the shop will just run and grow by itself. Many of the...

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The Ins and Outs of the Diamond Recovery Process

The Ins and Outs of the Diamond Recovery Process

The process of diamond and gemstone recovery from karat gold jewelry scrap is far more complex and time consuming than a direct melt and assay recovery. Jewelry that contains recoverable diamond and gemstone melee will always yield a much higher value, as long as the...

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Behind the Counter: Hire, Train, and Retain

Behind the Counter: Hire, Train, and Retain

Hiring new staff members for your store can be challenging; believe me, I know. But there's more to just bringing the right candidates into your shop, you need to know how to retain them while helping them to gain confidence in our fast-paced (and at times stressful)...

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Digital Marketing 101: What Small Businesses Need to Know

Digital Marketing 101: What Small Businesses Need to Know

Small business owners know digital marketing is no longer secondary to traditional print marketing and advertising and is a great way for them to get more bang for their marketing bucks. (In fact, 95% of small businesses plan to increase spending on digital marketing...

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2019 Economic And Consumer Outlook

2019 Economic And Consumer Outlook

The overarching theme of retail consumers in 2019 is high expectations. Higher consumer confidence, higher wages, innovative startups and emerging technology all contribute to unrelentingly high standards. But, for all of those same reasons small businesses are in a...

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Biz Smarts: Are you making your employees smaller than they are?

Biz Smarts: Are you making your employees smaller than they are?

I took part in a working group discussion as part of Seth Godin’s recent altMBA course. One of the participants was the founder and owner of a successful and still rapidly growing skin care company — I’ll call her Jane. Jane said something that struck me. She realized...

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How We Reached 14,000 Local People for $3 on Facebook

How We Reached 14,000 Local People for $3 on Facebook

Steven Sinatra is a second-generation pawnbroker who, along with his father, runs World Pawn Exchange in North Bend, Oregon, where he is GIA jewelry professional and managing partner. As someone who grew up during the technology boom of the mid-90s, Steven has a...

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