4 Signs Your Customer Service Strategy is Failing

How do you treat people who want to support your business? Do you put them on hold? Do you wait to...

Data Age Welcomes Onboard Check City, Full-Service 31-Store Chain

Data Age Business Systems, developer of PawnMaster, the industry-leading pawn management software...

Pawnbrokers 20/20 : If you fail to plan, you plan to fail

I once had a boss who used to say “If you fail to plan, you plan to fail.” I never forgot that and...

Mark Your Calendar: Windows 7 Support Ends January 14, 2020

You will no longer be able to get support for your Windows 7 system post from the mid-January 2020.

The Value of Customer Relations

Relationships are built from the heart. You have to want to help others and make the world a...

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Behind the Counter: Hire, Train, and Retain

Behind the Counter: Hire, Train, and Retain

Hiring new staff members for your store can be challenging; believe me, I know. But there's more to just bringing the right candidates into your shop, you need to know how to retain them while helping them to gain confidence in our fast-paced (and at times stressful)...

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Digital Marketing 101: What Small Businesses Need to Know

Digital Marketing 101: What Small Businesses Need to Know

Small business owners know digital marketing is no longer secondary to traditional print marketing and advertising and is a great way for them to get more bang for their marketing bucks. (In fact, 95% of small businesses plan to increase spending on digital marketing...

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2019 Economic And Consumer Outlook

2019 Economic And Consumer Outlook

The overarching theme of retail consumers in 2019 is high expectations. Higher consumer confidence, higher wages, innovative startups and emerging technology all contribute to unrelentingly high standards. But, for all of those same reasons small businesses are in a...

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Biz Smarts: Are you making your employees smaller than they are?

Biz Smarts: Are you making your employees smaller than they are?

I took part in a working group discussion as part of Seth Godin’s recent altMBA course. One of the participants was the founder and owner of a successful and still rapidly growing skin care company — I’ll call her Jane. Jane said something that struck me. She realized...

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How We Reached 14,000 Local People for $3 on Facebook

How We Reached 14,000 Local People for $3 on Facebook

Steven Sinatra is a second-generation pawnbroker who, along with his father, runs World Pawn Exchange in North Bend, Oregon, where he is GIA jewelry professional and managing partner. As someone who grew up during the technology boom of the mid-90s, Steven has a...

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Data Age eCommerce Clients Top $25 Million in Online Sales

Data Age eCommerce Clients Top $25 Million in Online Sales

Data Age Business Systems, the developers of PawnMaster, the industry-leading pawn shop management software, are excited to announce a landmark eCommerce occasion. Using the integrated eCommerce listing tool e4o, PawnMaster users have sold over twenty-five million...

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Why Text Messaging?

Why Text Messaging?

Text messaging – We all do it, multiple times a day, every day. There’s a reason text messaging is the number one form of mobile communication in the world. It’s fast, it’s easy, everyone does it. In fact, over 26 billion texts are sent each day in America alone. But...

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Redefining Cloud Technology: PawnMaster Ignite

Redefining Cloud Technology: PawnMaster Ignite

For over 30 years, PawnMaster has been known for our world-class service in every aspect pertaining to supplying the collateral loan and buy/sell industry with state-of-the-art software. Whenever we roll out a new program, service, or support model, we do so with only...

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A Good First Impression

A Good First Impression

Here's something I learned early on in my sales career—first impressions matter! If there's one thing to always be mindful of, it’s to pay attention on how you're coming across to the people that you're communicating with. It's even more important when you're...

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How to Drive Traffic to Your Amazon Business with Instagram

How to Drive Traffic to Your Amazon Business with Instagram

Are you looking to give the presence of your Amazon store a jumpstart on social media? Are you tired of relying on Amazon search for new sales and want to establish a presence outside of the platform? Instagram is the perfect social media platform for eCommerce...

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Refining Matters: Focus on the Pawn Industry

Refining Matters: Focus on the Pawn Industry

The pawn industry enjoys a unique relationship with United PMR. As the largest US-owned primary refiner in the country, United exclusively services the jewelry industry. A major source of jewelry for recycling and refining is the pawn industry. Dating back to ancient...

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Amazon to start collecting state sales taxes everywhere

Amazon to start collecting state sales taxes everywhere

On Saturday Amazon (AMZN) will start collecting sales taxes on purchases in the last four states where it wasn't doing so: Hawaii, Idaho, Maine and New Mexico. Four other states -- Delaware, Montana, New Hampshire and Oregon -- have no sales tax, while a fifth,...

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