4 Signs Your Customer Service Strategy is Failing

How do you treat people who want to support your business? Do you put them on hold? Do you wait to...

Data Age Welcomes Onboard Check City, Full-Service 31-Store Chain

Data Age Business Systems, developer of PawnMaster, the industry-leading pawn management software...

Pawnbrokers 20/20 : If you fail to plan, you plan to fail

I once had a boss who used to say “If you fail to plan, you plan to fail.” I never forgot that and...

Mark Your Calendar: Windows 7 Support Ends January 14, 2020

You will no longer be able to get support for your Windows 7 system post from the mid-January 2020.

The Value of Customer Relations

Relationships are built from the heart. You have to want to help others and make the world a...

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Discover CEO endorses PIN security for EMV cards

Discover CEO endorses PIN security for EMV cards

Speaking last week at the Electronic Transactions Association's annual gathering in Las Vegas, Discover Financial Services Chairman and CEO David Nelms dialed up the pressure to make EMV credit cards more secure through the use of a personal identification number...

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EMV: Chargebacks Hitting Merchants of All Sizes

EMV: Chargebacks Hitting Merchants of All Sizes

U.S. merchants of all sizes - not just smaller retailers - have seen significant increases in chargebacks in the wake of the Oct. 1, 2015, EMV fraud liability shift date, says Liz Garner, vice president of the Merchant Advisory Group, which represents large...

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Obamacare: The Gazillion-Dollar Startup Machine

Obamacare: The Gazillion-Dollar Startup Machine

Seth Sternberg was visiting his 65-year-old mother in Connecticut when he got the idea for his home-health-aide business, Honor. She'd picked him up at the airport, and he noticed that she was driving really slowly. He asked why. "And she was like, 'Well, driving's...

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