Data Age/PawnMaster Continues to Gain Competitive Market Share while Increasing Global Footprint

by PawnMaster | May 21, 2019 | Customer Focus, Customer Focused Business

Data Age Business Systems, the developers of PawnMaster, the industry-leading pawn management software, are proud to welcome onboard Presta Me Pawn, a twenty-one store operation servicing Costa Rica and Panama. Alan Barron and his dedicated teams service hundreds of...

Behind the Counter: Disgruntled Customers

by PawnMaster | Jan 17, 2019 | Customer Focus, Customer Reviews, Customer Service

I’ve been in the pawn business for over 20 years and you better believe that I’ve seen my fair share of unhappy clients. The first time you’re faced with an upset customer, it’s a lot to take in. Even the most experienced brokers will have...

Apply These 3 Simple Techniques to Identify Your Customer’s Needs

by PawnMaster | Jan 7, 2019 | Customer Experience, Customer Focus

Running a business can be very fulfilling. On one end, you’re making money doing something you love. On the other, you get to positively impact other people’s lives with your products and services. Sure, it feels good to make money with your business. But it feels...

11 Types of Difficult Customers and Ideas for How to Handle Them (INFOGRAPHIC)

by PawnMaster | Jun 25, 2018 | Customer Complaints, Customer Experience, Customer Focus, Customer Focused Business

A critical part of running a successful business is managing customers. If customers are served properly and they leave your business premises happy and satisfied, your business can grow and continue to succeed. However, if customers leave upset, it can really hurt...

Cracking the Code on Loyalty Programs: 5 Ways to Improve What You Offer Customers

by PawnMaster | Jun 21, 2018 | Customer Focus, customer loyalty

How well is your retail store’s loyalty program working for you? What can you do to make your shoppers more loyal? Two recent studies have some valuable insights. Here’s what you need to know about trends in loyalty programs, why loyalty programs matter, and how to...

50 Random Acts of Kindness Your Customers Will Love

by PawnMaster | Feb 15, 2018 | Customer Experience, Customer Focus, Customer Focused Business, customer loyalty

Want to improve your community and help your business at the same time? You can accomplish both of those things and more through random acts of kindness. It might not seem like these simple acts should be at the top of your priority list. But being helpful and kind...