4 Signs Your Customer Service Strategy is Failing

How do you treat people who want to support your business? Do you put them on hold? Do you wait to...

Data Age Welcomes Onboard Check City, Full-Service 31-Store Chain

Data Age Business Systems, developer of PawnMaster, the industry-leading pawn management software...

Pawnbrokers 20/20 : If you fail to plan, you plan to fail

I once had a boss who used to say “If you fail to plan, you plan to fail.” I never forgot that and...

Mark Your Calendar: Windows 7 Support Ends January 14, 2020

You will no longer be able to get support for your Windows 7 system post from the mid-January 2020.

The Value of Customer Relations

Relationships are built from the heart. You have to want to help others and make the world a...

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Shipping scrap… it’s so easy

Shipping scrap… it’s so easy

Working with your refiner has to be simple. Shipping scrap is easy, simple and it's safe. There are pawnbrokers and Jewelers that have never shipped scrap and they're weary of the process. Will it make it!? Is it insured? How do I get the label? Where do I take it?! ...

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PPC Pitfalls to Avoid as a Small Business Owner

PPC Pitfalls to Avoid as a Small Business Owner

Online advertising has given businesses of all sizes a chance to compete in the market. Before this tech time, only businesses with big budgets were able to advertise. Small businesses can now promote their products or services with just a small budget, and they are...

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How to Deal With High Turnover at Your Store

How to Deal With High Turnover at Your Store

Turnover is part of life in retailing. After all, this industry tends to attract young employees, part-time workers and others who may see retail as a stepping stone rather than a career path. Still, when turnover is higher than usual, it can leave you struggling. If...

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The Pros and Cons of Selling on Amazon

The Pros and Cons of Selling on Amazon

Syama Meagher, CEO of Scaling Retail, says the brands she works with have plenty to worry about when it comes to Amazon.com. Meagher draws on her experience at Barneys, Macy's and Gucci in her current role as retail strategist, where she has taken on tasks ranging...

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6 Features of Effective Loyalty Programs

6 Features of Effective Loyalty Programs

Are you getting the most from your retail loyalty program? Or are you considering implementing a loyalty program and wondering if it’s worthwhile? A study by Accenture polled more than 25,000 consumers and unearthed some insights about what loyalty programs actually...

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5 Important Things I Learned About Buying Rare Coins

5 Important Things I Learned About Buying Rare Coins

Buying rare coins isn’t monkey business! It takes a lot of money and even more guts to lay out hundreds or even thousands of dollars on a single coin, of course, unless you’re rolling in dough and have plenty of pretty pennies to spend on buying a pretty penny....

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15 Benefits of Hiring Military Veterans

15 Benefits of Hiring Military Veterans

It’s tough to find good help these days. According to one recent survey by Silicon Valley Bank, four out of five US businesses are planning to increase their headcount over the course of 2017 — but 90 percent of executives say they’re finding it extremely challenging...

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How Even Small Businesses Can Set Goals Like Google

How Even Small Businesses Can Set Goals Like Google

We often hear about Google's oddball "Moonshot" projects -- from using balloons to bring internet to isolated areas to developing self-driving cars -- but according to at least one of the company's former execs, Google's obsession with shooting for the stars actually...

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Prepping for eBay Ban on Active Content

Prepping for eBay Ban on Active Content

"In mid-2017 eBay will begin to turn off active content. Make sure your item looks good with active content turned off by previewing it now." You probably have seen the above message appear on your listings. Beginning in June of this year, eBay will begin suppressing...

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5 Tips for Running a Successful Business

5 Tips for Running a Successful Business

When it comes to success, I’ve always believed in the saying, The length of our life is finite, but its wideness depends on us. This philosophy just means that our purpose is to achieve grand things and widen the scope of our lives in the short time we have.

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Does Performance-Based Pay Really Work?

Does Performance-Based Pay Really Work?

Small business owners who don’t want to give employees permanent pay increases may be using performance-based pay — such as bonuses or profit-sharing arrangements — to reward employees without putting too much stress on their business finances. But it turns out this...

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Silver Set To Extend Bullish Run For Ninth Week

Silver Set To Extend Bullish Run For Ninth Week

As of Friday, Gold and silver have risen for the third straight day and both precious metals look closed the week higher. Over the past nine weeks, gold has risen on eight occasions. Silver meanwhile has risen in each of the past nine weeks. These dollar-denominated...

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