4 Signs Your Customer Service Strategy is Failing

How do you treat people who want to support your business? Do you put them on hold? Do you wait to...

Data Age Welcomes Onboard Check City, Full-Service 31-Store Chain

Data Age Business Systems, developer of PawnMaster, the industry-leading pawn management software...

Pawnbrokers 20/20 : If you fail to plan, you plan to fail

I once had a boss who used to say “If you fail to plan, you plan to fail.” I never forgot that and...

Mark Your Calendar: Windows 7 Support Ends January 14, 2020

You will no longer be able to get support for your Windows 7 system post from the mid-January 2020.

The Value of Customer Relations

Relationships are built from the heart. You have to want to help others and make the world a...

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Small Businesses Take Center Stage at Facebook Summit

Small Businesses Take Center Stage at Facebook Summit

Facebook has introduced a new way for Pages to connect with Instagram and another to widen or create new small business communities. The announcements came at a Facebook Communities Summit that took place on February 7 at the company’s Menlo Park HQ that hosted 400+...

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Behind the Counter: Qualifying Customers

Behind the Counter: Qualifying Customers

When it comes to running a successful pawn business, one of the most important skills for a broker to have is the ability to qualify their customers. Qualifying your customers is like vetting a new hire; you need to see if it's going to be a good fit. We've all had...

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The DIXIE Pawnbrokers Trade Show 2019

The DIXIE Pawnbrokers Trade Show 2019

Every year, the states of Arkansas, Louisiana, Mississippi and Alabama get together to share ideas among pawnbrokers and get up to date info concerning the industry and what we all need to concentrate on for the coming months. This year, South Georgia and the Florida...

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What is a Good Profit Margin for Your Business?

What is a Good Profit Margin for Your Business?

Like the name suggests, a profit margin is the money you make in your small business after you’ve divided sales by all your costs. Small Business Trends got in touch with some experts in different industries who narrowed down what the numbers might look like for your...

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Behind the Counter: Disgruntled Customers

Behind the Counter: Disgruntled Customers

I've been in the pawn business for over 20 years and you better believe that I've seen my fair share of unhappy clients. The first time you're faced with an upset customer, it's a lot to take in. Even the most experienced brokers will have their hands full when it...

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How to Calculate Markup for Your Business

How to Calculate Markup for Your Business

Markup is defined as the selling price for goods and services as opposed to how much it costs to make them. Small businesses need to keep in mind that the markup is different from some other terms like margin and profit.

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10 Payroll Changes for 2019

10 Payroll Changes for 2019

According to the SBA, small businesses employ nearly half (47.5%) of all workers in the U.S. If you have employees, your payroll likely is different for 2019. Here are 10 changes to note:

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The SMART Guide to Selling Your Pawn Shop

The SMART Guide to Selling Your Pawn Shop

There are a number of reasons to sell a pawn business. Perhaps you're ready to retire and you don't have someone to pass it onto, or you're just ready to move on from the industry but don't want to see what you've built shuttered up and vacant. I’ve been in this...

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